Welcome to Exquisita!

Access to and use of this website presupposes the reading, knowledge and acceptance of these Terms. The website is managed by Exquisita srl - Via Felice e Gregorio Fontana, 10 - 38068 Rovereto (Trentino).

Please note that Exquisita may update, in whole or in part, the Terms of Use. The updates to the Terms of Use will be announced on the Home Page of the www.exquisita.it website as soon as they are adopted and will be binding as soon as they are published on the Website in this section.

Access to and use of the www.exquisita.it website are activities carried out exclusively for personal use unrelated to any commercial, entrepreneurial and professional activity. Remember that you are responsible for the use of www.exquisita.it and its contents. Exquisita srl cannot be held responsible for any use that does not comply with the laws in force, the website and the contents of each of its users, without prejudice to Exquisita's liability for willful misconduct and gross negligence. In particular, you will be the only one and only responsible for the communication of information and data incorrect, false or related to third parties, without these have expressed their consent, and in consideration of incorrect use of the same.

Finally, since any material will be downloaded or otherwise obtained through the use of the service at the user's choice and risk, any responsibility for any damage to computer systems or loss of data resulting from unloading operations falls on the user and cannot be imputed to Exquisita srl. Exquisita srl declines any responsibility for any damage resulting from the inaccessibility to the services on the website or from damage caused by viruses, corrupted files, errors, omissions, service interruptions, content deletions, problems connected to the network, providers or telephone connections and / or telematic, to unauthorised access, to alterations of data, to the failure and / or faulty operation of the electronic equipment of the user.

The user is responsible for the safekeeping and correct use of his personal information, including the credentials that allow access to the reserved services, as well as any harmful consequences or prejudices that may arise from Exquisita srl or third parties as a result of not correct use, loss, subtraction of this information.

Intellectual property rights

The contents of the www.exquisita.it website are protected by copyright and any other intellectual property rights of Exquisita srl.

The EXQUISITA brand is a registered trademark.

Reproduction in whole or in part of both the trademark and the contents of the website is forbidden without written consent.

Links to other websites. The website www.exquisita.it contains links to other websites that have no connection with Exquisita srl. Exquisita srl does not control or perform any monitoring of these websites and their contents and therefore cannot be held responsible for the contents of these websites and the rules adopted by them with regard to your privacy and the processing of your personal data during your browsing operations.

Links to www.exquisita.it. Anyone interested in activating links to the Home page and to the other web pages of the www.exquisita.it website, which are publicly accessible, is requested to write to: info@exquisita.it. The activation of links is granted, on request, free of charge and in non-exclusive way. Exquisita srl has the right to oppose the activation of direct links to its website.

Exquisita srl has taken every precaution to prevent the publication of contents on the website that describe or represent scenes or situations of physical or psychological violence or which, according to the sensitivity of the users, may be considered detrimental to civil convictions, human rights and of the dignity of people, in all its forms and expressions. In any case, Exquisita srl does not guarantee that the contents of the website are appropriate or lawful anywhere in the world. Therefore, if such content is deemed unlawful or illegal in your country, please avoid accessing our website. If you decide to access it anyway, we inform you that the use that you decide to make the services provided will be your exclusive and personal responsibility.

The Manager has also taken every precaution to ensure its users that the contents of the website are accurate and do not contain incorrect or outdated information, compared to the date of their publication. However, Exquisita srl assumes no responsibility for the accuracy and completeness of the content published on the website, without prejudice to its liability for willful misconduct and gross negligence and unless otherwise provided by law. Exquisita srl cannot guarantee users that the website will operate continuously, without interruptions and in the absence of errors or malfunctions due to connection to the Internet. For any problem found in the use of our website, contact rovereto@exquisita.it. Exquisita srl has taken appropriate measures to safeguard the security of its services, the integrity of data and electronic communications with respect to forms of use or unauthorised disclosure and to avoid risks of dispersion, destruction and loss of data and information reserved or not, relating to its users, or unauthorised access, or non-compliant with the law, data and information.

E-Commerce. Our website and e-commerce platform are hosted by Tecnoprogress spa. Your personal data collected during the purchase process and through cookies are collected on their servers. Therefore, we invite you to read their terms of service and their privacy policy at the following link: policy privacy

Payment system. Our e-commerce platform uses Paypal as a payment gateway. We invite you to read their privacy policy, regarding the terms of collection and use of your personal data collected during the payment of purchases. https://www.paypal.com/it/webapps/mpp/ua/privacy-full.

Applicable law. These Terms of Use are governed by Italian law.

Terms of sale

The offer and sale on the website www.exquisita.it are governed by these Terms of Sale, together with the Terms of Use, the Returns Policy and the Privacy Policy). The products purchased on the website are sold directly by Exquisita srl ("the Seller"), with registered office in Italy, Via Felice and Gregorio Fontana, 10 - 38068 Rovereto - Tn. VAT number: 00198080228.

You can request any information through our support services by contacting rovereto@exquisita.it.

1. The Seller reserves the right not to follow orders that do not comply with its commercial policy.

2. To conclude the purchase contract of one or more products on www.exquisita.it, you will have to fill in the order form in electronic format and send it to the Vendor, electronically, following the relative instructions.

3. The contract is concluded when the Seller receives, via computer, your order form, subject to verification of the correctness of the data relating to your order and approval.

4. Before proceeding with the purchase of the products, by sending the order form, you will be asked to carefully read the Conditions of Sale

5. The order form will be filed in our database for the period of time necessary to process orders and in any case in accordance with the law.

6. The language used is Italian.

7. Once the contract is concluded, the Vendor will process your purchase order and evaluate its consistency.

8. The Seller may not process your purchase orders that do not give sufficient guarantees of solvency or that are incomplete or incorrect or in case of unavailability of products. In these cases, we will inform you by e-mail that the contract is not concluded and that the Seller has not followed up your purchase order specifying the reasons. If the products, presented on www.exquisita.it, are not available or on sale at the time of your last access to the site or sending the order form, it will be the Seller's responsibility to notify you promptly and in any case within thirty ( 30) days from the day following the one in which you have transmitted your order to the Seller, the possible unavailability of the ordered products. In case of forwarding the order form and payment of the price, the Seller will refund the amount already anticipated by you.

9. With the electronic transmission of the order form, you unconditionally accept and undertake to observe, in relations with the Seller, these Conditions of Sale. If you do not share some of the terms in the Conditions of Sale, please do not submit the order form for the purchase.

10. By submitting the order form, you confirm that you are aware of and accept the Conditions of Sale and other information contained on the www.exquisita.it website.

11. Once the contract is concluded, the Seller will send you, by e-mail, a receipt of the purchase order, containing the information already contained in the order form.

12. Product prices may be subject to updates. Check the final price of sale before submitting the order form.

13. Payments. For the payment of the price of the products and the relative shipping and delivery costs, you can follow one of the methods indicated on the order form. In case of payment by credit card, the financial information (for example, the credit / debit card number or the date of its expiration) will be managed by Paypal which guarantees the security of online transactions. This information will never be used by the Seller except to complete the procedures related to your purchase and to issue the related refunds in the event of any refunds of the products, as a result of exercising your right of withdrawal, or if it is necessary to prevent or report to the police the fraud commission.

14. Shipping and delivery of products. Shipments are made from Monday to Thursday.

Right of withdrawal. You have the right to withdraw from the contract concluded with the Seller, without any penalty and without specifying the reason, within fourteen (14) working days from the day of receipt of the products purchased on the website www.exquisita.it. You will have to return the products to the Seller delivering them to the courier for shipping within fourteen (14) working days starting from the moment in which you have notified the withdrawal to the Seller. If you decide to use a forwarder other than the one indicated by the Seller, you will have to pay the costs of returning the purchased products. In this case you will also be reimbursed the cost previously incurred for the delivery to your home of the products purchased, however,You will be held responsible for any loss or damage to the products during transport. To exercise your right of withdrawal, you will need to follow these steps:

a. Within fourteen (14) working days from the receipt of the products, contact the Seller at rovereto@exquisita.it specifying the request to proceed with the return.

b. The products must be returned in their original packaging, intact and properly stored.

c. Returned products must be delivered to the forwarder within fourteen (14) working days from the date you sent the return request

If the Right of Withdrawal is exercised following the methods and terms indicated, the Seller will reimburse any sums already collected for the purchase of the products according to the methods and terms provided. The amounts will be reimbursed as soon as possible and, in any case, within thirty (30) days from the date on which the Seller became aware of the exercise of your right of withdrawal, we will activate the reimbursement procedures, once verified the correct execution of the terms and conditions indicated above.

If you do not comply with the terms and conditions for the exercise of your right of withdrawal you will not be entitled to reimbursement of the sums already paid to the Seller; however, you may re-collect, at your expense, the products in the state in which they were returned to the Seller. Otherwise, the Seller may retain the products, in addition to the sums already paid for their purchase.

Times and methods of repayment. After the return of the products, the Seller provides for the verification of conformity of the same to the conditions and terms indicated. In the event that the checks are concluded positively, the Seller will send you, by e-mail, the relative confirmation of acceptance of the returned products. Whatever payment method you use, the refund is activated by the Seller as quickly as possible and in any case within thirty (30) days from the date on which the Seller became aware of the exercise of your right of withdrawal, subject to verification of the correct execution of your right of withdrawal and acceptance of returned products.

If there is no correspondence between the recipient of the products indicated on the order form and who made the payment of the sums due for their purchase, the reimbursement of the amounts, in case of exercise of the right of withdrawal, will be performed by the Seller, in any case, towards the person who made the payment.

The value date of the credit is the same as the debit; as a result you will not suffer any loss in terms of bank interest.

In case you decide to use, for the return of the products, a shipping agent different from the one indicated by the Seller, you will have to pay the necessary expenses in the first person and will bear any responsibility in case of loss or damage of the products during transport , according to the methods and terms established for exercising the right of withdrawal.

APPLICABLE LAW

The General Conditions of Sale are governed by Italian law and in particular by the legislative decree 6 September 2005 n. 206, on the consumer code, with specific reference to the legislation on distance contracts and by the legislative decree 9 April 2003 n. 70 on certain aspects concerning electronic commerce.

Change and update

The Terms of Sale are modified from time to time also in consideration of possible regulatory changes. The new Conditions of Sale will be effective from the date of publication on the website www.exquisita.it

Company information

EXQUISITA SRL
Via Felice e Gregorio Fontana, 10 – 38068 Rovereto (Tn)
VAT Number and registration number with the Chamber of Commerce: 00198080228

ONLINE SETTLEMENT OF CONSUMER DISPUTES

The consumer residing in Europe must be aware of the fact that the European Commission has set up an online platform that provides an alternative dispute resolution tool. This tool can be used by the European consumer to resolve in a non-judicial manner any dispute relating to and / or deriving from contracts for the sale of goods and services stipulated on the network. As a consequence, if you are a European consumer, you can use this platform for the resolution of any dispute arising from the online contract stipulated with the Owner. The platform is available at the following link (http://ec.europa.eu/consumers/odr/).

The Owner is available to answer any query sent by email to the email address published in this document.

PRIVACY DISCLAIMER

This Information is provided, also pursuant to art. 13 of the legislative decree n. 196/2003 - Personal Data Protection Code, to visitors (the "Visitors") of the Internet website http://www.exquisita.it (the "Website"), in order to inform them about the purposes and the methods of processing personal data concerning them. Visitors who decide to register on the Website are requested to also read the specific cookie information destined for it, which can be consulted on the website footer and the information on the processing of Visitor data wishing to receive the newsletter (hereafter).

Data controller

The Data Controller is Exquisita srl, with registered office in Rovereto (TN), via F.lli Fontana, 10, Fiscal Code / VAT Number 00198080228 (hereinafter the "Company").

1. Data processed

  • a. Browsing data
    The computer systems and software procedures used to operate this Website acquire, during their normal operation, some personal data whose transmission is implicit in the use of Internet communication protocols. This is information that is not collected to be associated with identified interested parties, but which by their very nature could, through processing and association with data held by third parties, allow visitors to be identified.
  • b. Data provided voluntarily by the Visitor
    The optional, explicit and voluntary sending of emails to the addresses indicated on this Website or the completion of forms for the collection of personal data involves the subsequent acquisition of the sender's address, necessary to respond to requests, as well any other personal data sent / entered.

2. Method of data processing

Personal data are processed with automated tools or manually for the time strictly necessary to achieve the purposes for which they were collected.

3. Purpose of data processing

The navigation data will be used exclusively to allow the visitor to browse the website and enjoy the contents of the same, and to generate statistics on the use of the website. Personal data provided voluntarily by the visitor are used exclusively to respond to requests made by Visitor.

4. Scope of communication and dissemination

The persons appointed by the Company from time to time as managers or persons in charge of the processing may become aware of the personal data of the Visitor. Personal data will not be disclosed to third-party data controllers or disseminated.

5. Rights of the data subject

Finally, the Company informs that the art. 7 of Legislative Decree. June 30, 2003, n. 196 recognises to the User specific rights that may be exercised at any time. The subjects to whom the personal data refer have the right at any time to obtain confirmation of the existence or otherwise of the same data and to know its content and origin, verify its accuracy or request its integration or updating, or rectification (Article 7 of Legislative Decree No. 196/2003). According to the same article, you have the right to request cancellation, transformation into anonymous form or blocking of data processed in violation of the law, as well as to oppose in any case, for legitimate reasons, to their processing. Requests should be addressed to the data controller, including through the contact area of the website.

PRIVACY POLICY NEWSLETTER

Exquisita srl, which has its registered office in Rovereto (TN), via F.lli Fontana, 10, Tax Code / VAT Number 00198080228 (hereinafter, "Exquisita"), owner of the website http://www.exquisita.it ( hereinafter, the "Website"), provides below the privacy policy pursuant to art. 13 of Legislative Decree no. 196/2003 (the "Privacy Code"), as the owner of the processing of personal data of users subscribed to the Website's newsletter (hereinafter, the "Users"). Exquisita takes the utmost account of the right to privacy and protection of personal data of its Users. For any information related to this privacy statement, Users can contact Exquisita at any time, using the contacts indicated in paragraph 4 below.

1. Purpose of data processing

Users' personal data will be processed by Exquisita for the sole purpose of executing the request by the User to receive the newsletter of the Website. The provision of personal data for the purposes of processing indicated above is optional but necessary, since the failure to provide of the same will make it impossible for the user to receive the newsletter of the Website. Even in case of consent, the User may at any time revoke the same, making a request to Exquisita in the manner indicated in the following paragraph 5. The User it will also be able to easily oppose further mailings of the newsletter even by exercising the so-called opt-out right through the methods present in each type of communication. Once the consent has been revoked, Exquisita will send to User an e-mail to confirm the successful revocation of consent.

2. Tracking system

Exquisita informs Users that Campaign Monitor, the company that manages the newsletter sending platform, uses a transparent image of a pixel that, once downloaded, triggers the newsletter's opening counter. This system only serves to calculate in aggregate and anonymous the number of newsletters actually opened by users.

3. Method of data processing

Users' personal data will be processed using manual and IT tools, with logic strictly related to the purposes themselves and, in any case, in order to guarantee the security and confidentiality of the data.

4. Scope of communication and dissemination of data

The personal data of the Users may be disclosed to Exquisita employees and / or collaborators in charge of managing the Website and / or the newsletter. These persons, who are formally appointed by Exquisita as "processors", will process the User's data exclusively for the purposes indicated in this statement and in compliance with the provisions of the Privacy Code. Personal data of Users may also be disclosed to third parties who may process personal data on behalf of Exquisita as "external processors", such as, for example, IT and logistic service providers functional to the operation of the Website, outsourcing or cloud computing service providers, professionals and consultants, companies in charge ofsending newsletters on behalf of Exquisita. Users have the right to obtain a list of any data controllers appointed by Exquisita, making a request to Exquisita in the manner indicated in paragraph 5 below. The personal data of Users will not be disseminated in any way.

5. Rights of data subjects

Pursuant to art. 7 of the Privacy Code, Exquisita informs that Users have the right to obtain indication (i) of the origin of personal data; (ii) the purposes and methods of the processing; (iii) the logic applied in the event of processing carried out with the aid of electronic instruments; (iv) of the identification details of the owner and managers; (v) the subjects or categories of subjects to whom the personal data may be communicated or who may come to know them as managers or agents. Interested parties are also entitled to obtain: a) updating, rectification or, when interested, integration of data; b) cancellation, transformation into anonymous form or blocking of data processed in violation of the law,including those that do not need to be kept for the purposes for which the data were collected or subsequently processed; c) the attestation that the operations referred to in letters a) and b) have been brought to the attention, also as regards their content, of those to whom the data have been communicated or disseminated, except in the case where such fulfillment is it proves impossible or involves a use of means manifestly disproportionate to the protected right. Users have the right to object, in whole or in part, for legitimate reasons, to the processing of personal data concerning them, even if they are relevant to the purpose of the collection. Users may exercise these rights by contacting Exquisita in the following ways: (i) by sending a registered letter to the registered office of Exquisita,(ii) sending an e-mail message to the contact area of the website or a fax to 0464 487609.

Find out how to taste our Chocolate

Chocolate, like all that is precious, requires attentive listening and a spirit of discovery
Read more